Return policy

Return Policy

At Velvet Aura, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience is hassle-free.

1. Return Eligibility
To be eligible for a return, items must meet the following criteria:

  • The product must be unused, unopened, and in the same condition as when you received it.

  • The item must be returned within [30] days of the original purchase date.

  • The item must be in its original packaging with all tags, labels, and accessories included.

2. Non-Returnable Items
Some items are not eligible for returns, including but not limited to:

  • Personalized or custom products

  • Gift cards or clearance items

  • Used or opened items (unless defective)

3. How to Return an Item
To initiate a return:

  1. Contact our customer service team at [your contact email] with your order number and reason for return.

  2. We will provide you with a return authorization and instructions.

  3. Pack the item securely, ensuring it is in its original condition and packaging.

  4. Send the item back to the address provided by our customer service team.

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. In the case of an error on our part, we will cover the cost of return shipping.

5. Refunds & Exchanges
Once we receive your return, we will inspect the item and notify you of the status of your refund or exchange. If your return is approved:

  • Refunds will be issued to the original payment method within [5-7] business days.

  • Exchanges will be processed once the returned item is received. If you are exchanging for a different item, shipping charges may apply.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your contact email] with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Cancellations
Orders can only be canceled within [24] hours of purchase. Once the order has been processed or shipped, we are unable to cancel or modify it.

8. International Returns
For international orders, customers are responsible for return shipping costs, and we recommend using a trackable shipping service to ensure your return is received. Customs fees and taxes are non-refundable.

9. Contact Us
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at [your contact email]. We’re happy to assist you!

Thank you for shopping with Velvet Aura. We appreciate your business and strive to ensure your satisfaction!